PrivacyPolicy

Effective Date: March 12, 2026
neulinc.com

Neulinc LLC ("Neulinc," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you engage our Services, visit our website (neulinc.com), or otherwise interact with us.

This policy applies to: (1) prospective and current clients, (2) visitors to our website, and (3) end users whose data is processed as part of our AI and implementation services delivered to our clients.

1. Information We Collect

1.1 Information You Provide Directly

• Contact and business information (name, company name, email, phone number, business address)
• Billing and payment information (processed via third-party payment processors; Neulinc does not store full payment card numbers)
• Service configuration information (workflow details, call scripts, routing instructions, intake questions)
• Communications with Neulinc (emails, support requests, meeting notes)

1.2 Information Collected Automatically

• Website usage data (IP address, browser type, pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies (see Section 7)
• Device information (operating system, device identifiers)

1.3 End-User Data Processed on Behalf of Clients

In providing AI and implementation services, Neulinc may process data about our clients' customers, callers, patients, or other end users. This data is processed as a service provider acting on behalf of our clients. Such data may include:

• Caller name, phone number, and call recordings (Voice AI Receptionist)
• Website chat transcripts and any contact details a visitor enters into a chat agent we deploy for a client
• Intake form responses and case or appointment information
• Customer contact information transmitted through automated workflows

Neulinc processes end-user data only as directed by clients and does not use this data for Neulinc's own marketing or analytics purposes.

1.4 Sensitive Data

Given our client verticals, Neulinc may incidentally process sensitive data including health information (dental/medical clients) and legally privileged information (law firm clients). We apply heightened protections to such data and comply with applicable regulations, including HIPAA Business Associate Agreement requirements where applicable.

1.5 Free AI Policy Generator Tool

The AI Policy Generator at neulinc.com/ai-policy-generator/ is a free, browser-based tool. Here is how data flows:

• Your answers stay in your browser. The step-by-step questionnaire and all generated policy documents (AI Acceptable Use Policy, cheat sheet, signature page and rollout checklist) are computed entirely in your browser. This content is never transmitted to Neulinc.
• What is sent when you submit the gate form. When you choose to receive your policy, you submit a short form with your name, email address, organization name and a one-line-per-answer summary of your questionnaire choices. No policy text is included in this submission.
• How we use that information. We use it to follow up about the tool and Neulinc's services, and to understand how organizations are using the generator. We do not share it with third parties for their own marketing purposes.
• Retention. Lead submissions from the tool are retained for up to two (2) years or until you request deletion.

To request deletion of a submission, email legal@neulinc.com with the email address you used.

2. How We Use Information

• To provide, operate, maintain, and improve the Services
• To process payments and manage billing
• To communicate with you regarding your account, service updates, and support
• To configure and customize AI and automation systems per your instructions
• To monitor service performance, troubleshoot issues, and ensure quality
• To comply with legal obligations and enforce our Terms of Service
• To detect and prevent fraud, security incidents, and unauthorized access
• To send marketing communications (only with your consent; opt out at any time)
• To analyze aggregated, anonymized usage trends to improve our services

3. How We Share Information

Neulinc does not sell personal information. We may share information in the following limited circumstances:

• Service Providers: We engage trusted third-party vendors to assist in delivering our Services, including cloud hosting, AI platforms, payment processors, and communication tools. These providers are contractually obligated to protect your data and use it only as directed.
• Clients: If you are an end user whose data is processed through our AI services on behalf of a Neulinc client, we share your processed data with that client as directed by the service configuration.
• Legal Requirements: We may disclose information if required by law, subpoena, court order, or government request, or if necessary to protect the rights, property, or safety of Neulinc, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
• With Your Consent: We may share your information for any other purpose with your explicit prior consent.

4. Data Retention

• Client account and billing data: Retained for the service relationship plus seven (7) years for tax and accounting compliance
• Call recordings: Retained for ninety (90) days by default, unless the client's configuration specifies otherwise or retention is required by law
• Workflow and automation logs: Retained for sixty (60) days unless a longer period is requested
• Website analytics data: Retained for twenty-four (24) months in aggregated form
• Post-termination: Client data is retained for sixty (60) days to allow export, then securely deleted

5. Data Security

Neulinc implements commercially reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and role-based permissions for internal staff
• Regular security reviews and vulnerability assessments
• Vendor due diligence for third-party service providers
• Incident response procedures for data security events

No method of internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

6. Your Rights & Choices

• Access & Portability: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may opt out of marketing communications at any time by clicking 'unsubscribe' in any email or contacting us.
• Do Not Sell/Share: Neulinc does not sell personal information or share it for cross-context behavioral advertising.
• California Residents (CCPA): If you are a California resident, you have additional rights including the right to know, delete, and non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at legal@neulinc.com. We will respond to verifiable requests within forty-five (45) days.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience, analyze usage, and support marketing.

• Essential Cookies: Required for the website to function. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Anonymous and aggregated.
• Marketing Cookies: Used to deliver relevant advertising. You can opt out via browser settings or the NAI opt-out tool.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party AI & Technology Providers

Neulinc's services may be built on or integrated with third-party AI and technology platforms. Current categories of third-party providers include:

• Voice AI platform providers (call processing and speech-to-text)
• Cloud infrastructure providers (data hosting and processing)
• Workflow automation platforms
• CRM and scheduling software integration partners

We use third-party providers, including our voice AI and chat platform, to process call recordings, call and chat transcripts, and summaries on behalf of our clients. They may process this data only to deliver the service. Our clients are responsible for the notices and consents that apply to their own callers and website visitors.

We maintain data processing agreements with material providers where required by law. Upon written request, Neulinc will provide a list of material third-party sub-processors.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us at legal@neulinc.com and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date and, where appropriate, by email notification to active clients. Continued use of our Services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices: