Smarter Service. Stronger Communities.
With AI-powered support for residents and staff, your municipality can provide faster, and more accessible services.
Deliver Smarter, More Responsive Public Service — 24/7
When your staff and systems work more efficiently, government works better. Our AI Constituent Assistant helps municipalities deliver quick, reliable answers to residents through your website and text message — all while reducing the burden on staff.
Using secure, intelligent automation and real-time document retrieval, our assistant can handle up to 70% of repetitive inquiries — allowing your team to focus on more complex service needs and community engagement.
What the AI Assistant Can Do?
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Answer Common Questions 24/7
From permits and events to taxes and trash collection -
Integrate with Your Website and Messaging Channels
Accessible via live chat and text message. -
Support Multilingual Communities
Includes Spanish, Portuguese, Hindi, Haitian Creole, and other translations -
Retrieve Accurate Info from Real Documents (RAG)
Built on your actual policies, forms, and web pages -
Track Trends & Insights
Understand what residents ask most and improve accordingly
Private, Secure, and Local-Government Ready
Your data stays private. The assistant runs in a secure environment designed for municipalities, with no third-party exposure or vendor lock-in.
Proven Benefits for Municipalities
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Free up 20+ hours per week from staff time
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Support residents 24/7 without hiring more employees
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Improve service access for multilingual and mobile-first users
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Reduce phone call and email volume by up to 60%
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Build public trust with faster, more transparent responses
Optional Add-Ons
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Permit & License Navigator
Helps residents find and complete the right forms -
Emergency Updates via Chat
Deliver alerts directly to residents across platforms -
Internal Assistant for Staff
Enable staff to search policies and SOPs quickly -
Resident Feedback Logger
Track feedback, concerns, and follow-up needs in real time
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Fast Setup. No Tech Team Required.
You can have a fully customized assistant live in under 10 days. We handle the setup, integration, and training so your team stays focused on what matters most — serving the public.
Ready to See It in Action?
Schedule a free demo and see how your community could benefit.
Powered by Neulinc — Helping Local Governments Serve Better
Serving forward-thinking municipalities
Frequently asked questions
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01/ What types of questions can the AI assistant handle?The assistant is designed to answer common resident inquiries such as: – “How do I apply for a permit?” – “When is bulk trash pickup?” – “How do I pay my property taxes?” – “What’s the phone number for City Hall?” It pulls answers from your website, forms, and official documents using secure Retrieval-Augmented Generation (RAG) technology.
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02/ Where can residents access the assistant?The assistant can be embedded directly on your municipal website and accessed via text message — making it easy for residents to get help wherever they are.
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03/ Is it available in multiple languages?Yes. The assistant supports multilingual responses, including Spanish, Haitian Creole, and more — making your services more accessible to diverse communities.
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04/ How accurate are the responses?The assistant uses your city’s actual documents, forms, and web content to generate responses. We fine-tune the system during setup to ensure high accuracy, and regular updates keep it aligned with changes.
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05/ How secure is the system?Security and data privacy are a top priority. Your assistant runs in a secure environment with no third-party exposure. Resident data is never sold or shared, and we comply with all relevant government data protection standards.
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06/ Will this replace human staff?No. The assistant is designed to reduce repetitive inquiries, not replace your team. It frees up staff time by handling routine questions so they can focus on more complex or sensitive issues.
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07/ How long does setup take?Most municipalities are fully up and running within 7–10 business days. We handle the technical setup and content integration, so your staff can stay focused on their current responsibilities.
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08/ Can it escalate complex questions to staff?Yes. If a resident has a question the assistant can’t answer, it can automatically route the inquiry to a designated email address, department inbox, or help desk system.
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09/ What kind of support do you provide after launch?We offer ongoing support, updates, and monthly analytics reports that show usage trends, common questions, and areas for improvement. We also provide optional training and customization based on seasonal needs.
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10/ What does it cost?Pricing depends on the size of your municipality and the level of customization needed. We offer a low-cost pilot program to start, with flexible monthly or annual plans available. Contact us for a tailored quote.